RETURN POLICY

Order Cancellations

If for some reason you need to cancel an order made on ConcretePumpShop.com, please contact Online Order Support directly at 480.907.7315.


Pick Up In-Store Orders may be cancelled at any time. Ship to Home orders may be cancelled any time before the order is boxed for delivery.

Returns & Exchanges

Both online and in-store purchases can be returned to our local store. There is no time limit for a New return as long as you have your original purchase receipt—but we do ask you make your return as soon as possible. Here’s what you’ll need:


• The item must be in its original packaging

• Must include all original materials supplied with the product

• Must be unopened and uninstalled


Remember, even items purchased online can be returned, however, you’ll still need to follow the return guidelines above when sending in a New return. Please keep the following in mind:


• Customers are responsible for all shipping costs

• Returns sent COD (Cash on Delivery) will not be accepted

• Shipping charges are non-refundable

• You must have the packing slip or shipping confirmation email. 


An Online Order Support agent will assist you with the return and provide a Return Code RMA and prepaid return shipping label (if applicable) via e-mail.


All returned merchandise is subject to inspection and approval prior to credit being issued. We will only refund the card/account used for the purchase.


At the time an order is placed, our system first verifies the funds are available, then validates the credit card information you submitted. If the entered information fails to coincide with what is on file for the credit card, our security system will deny the order and credit the amount back. The verified funds will be “Pre-Auth” on your account. Your credit card company/bank will usually release the funds back to your account within the same day.


The pending dollar will drop off your account usually in a couple days. Regrettably, we have no access to the reason why the credit card information doesn't coincide.

Please make sure the following information is entered correctly on the ordering page when placing the order:


• Credit or Debit Card number.

• The card expiration date.

• The CID number. (The CID (card identification) number is the 3-digit value printed on the signature panel on the back of Visa, MasterCard and Discover  cards immediately following the credit card account number.

• The exact Name and Billing Address as it is printed on your Credit Card statement.  

If you’re looking for an item that’s not on the part’s list we can still help. Just call or stop by for more details.

Missing Orders

Missing orders, missing parts, wrong parts or damaged packages must be reported to us within 48 hours of the shipping carrier confirming that the order was delivered.


First, check the tracking number included in your confirmation email. You can also log into the carrier to confirm delivery for this information. Once you have confirmed the delivery was completed, check with everyone in your household to make sure someone else didn’t receive the package. Look behind any bushes or furniture near the delivery location, and if necessary, check with your neighbors.


If you still haven’t located the package, filing a stolen property report with your local police is a good idea. You may want to check with your insurance company about renters’ or home owners’ coverage.


This does not guarantee your order will be replaced or refunded. Please understand: Action Concrete Pumping Supply is not responsible to replace or refund any order that shows to be delivered in shipping carrier's tracking. The security of deliveries becomes the responsibility of the customer once the order reaches the addressed location. Neither UPS, FedEx nor Action Concrete Pumping Supply is responsible to replace product that is missing or stolen from the delivery location. Only after UPS and FedEx investigates and accepts the claim as mis-delivered can a refund be considered. If UPS/FedEx validates the delivery was completed as indicated, no reimbursement will be issued.

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